"Since September of 2019, we have sent at least five shipments and have already received several checks too. To top it off, our representative is amazing! It is so easy to work with her. She handles anything we throw at her, even at the last minute. It does not matter if we have several boxes or more than a pallet of product, she handles it with a smile. She is always responsive and takes her time to clearly answer any questions."
-Julie Luce, DVMed Supply
“We have used multiple other reverse distributors but PharmaLink is a step above the rest. From how quickly they come and process our damaged or expired goods and getting them out the door to following up and keeping tabs on our account making sure the refund process is going smoothly. Our Returns Consultant is with us along every step of the way. Educating us on the process and answering any questions that come up.”
-Anthony Dovidio, Salus Medical
“My experience in dealing with our Returns Consultant at PharmaLink has been extraordinary. From the first meeting she has been very informative, always responds to my emails in a timely manner, she’s always smiling and a pleasure to work with. Our Returns Consultant is great about checking in with me, making sure I don’t need anything before she’s scheduled to come to our facility. When she is here, her work is very efficient and organized; she works hard to try and get us every bit of credit possible. I would recommend our Returns Consultant to anyone who is in need of the services PharmaLink provides.”
-Brandy Berryhill, QLTC Pharmacy Solutions, LLC
“Our Returns Consultant has done a great job in building a good and strong relationship with this pharmacy and its team. She is very friendly and social and has gotten to know each and every team member. Her presence brings warmth, energy and is very open to discussions while at the same time keeping her focus on completing her job. As the manager of the pharmacy, I have enjoyed this positive relationship and can count on her to conduct timely pickups and get answers to any questions that I have. She responds to my messages very promptly and proactively schedules visits. For the team, she bought them lunch and that was greatly appreciated. She interacts with everyone very well while making sure that she is not in the way of workflow. Overall, we are very happy with the service she provides and thank her for her hard work. “
-Gopal Pillai, AHF Pharmacy
“I'm always a little skeptical of sales people, but after meeting our Returns Consultant and witnessing his work ethics, we have only used PharmaLink. He is honest, kind, accurate and cares about meeting the customer needs. He has always been able to help me with short requested pickups and has always gotten back with me anytime I've had a question on a return or reports. I will continue to use PharmaLink and recommend them to any pharmacy that asks me who we use while he is your representative.”
-Eric Ellis, Centre Pharmacy
“Our Returns Consultant at PharmaLink has gone above and beyond with her customer service and overall assistance in our pharmacy needs. She comes in ready to work and always has a plan of action to not only execute the plan of the day but future endeavors as well. I feel 100% satisfied in her abilities and look forward in our future dealings as well. “
-Matt Derryberry, Acute Care Pharmaceuticals
“Our Returns Consultant is always responsive to communication and flexible to our schedule. During the pandemic there were a few instances where we had to request schedule changes last minute and she was very receptive, catering to our needs. She is very efficient with her services and there is minimal disruption to the pharmacy operations. If there are any issues such as delayed UPS pick ups, she always follows through to make sure we are taken care of. She is a delight to work with!"
-Rachel Pena, AHF Pharmacy
“In the past 3 year relationship MCP had with PharmaLink our Returns Consultant has demonstrated professionalism, reliability and efficiency. She is on time for all our appointments and manages to do all tasks involved with the return of expired medications promptly and efficiently. We do our returns with her on a quarterly basis to better control our inventory and simplify the return process. This schedule has worked very well for all our stores and everyone is very happy with the service she has provided to us and hopefully will for many years."
-Philippe Picart, MCP
Managing your returns process reaches a new level of transparency with Encore®. We provide users with a complete pharmaceutical returns management suite to enhance the reverse logistics process across healthcare operations.