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FAQ

Have Questions?

If you have questions regarding your returns, see if your question has been answered below. Don’t see what you’re looking for? Contact our Customer Solutions Department at costumersolutions@pharmalinkinc.com or call (800) 257-3527 and ask to speak with a Representative.

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FAQs

How do I send a mail-in return to PharmaLink?

  • Assure that any products are inventoried using our online platform, Encore®. Include a copy of your inventory in your shipment.
  • Put product into a sturdy corrugated cardboard box. Please make sure all caps and lids are tightly secured.
  • All liquid and glass containers must be properly wrapped to prevent breakage or leaking during shipping. DOT and FAA may inspect and cite violations for improperly shipping product.

Does PharmaLink handle controlled substances?

Yes. PharmaLink is licensed with the Drug Enforcement Administration to handle returns and disposal logistics for schedule II-V controlled pharmaceuticals.

How do I send PharmaLink controlled substances?

  • Create an inventory in Encore®. Be sure to count each tab or pill and/or accurately measure liquids to the exact amount.
  • Fax your completed inventory report of controlled substances to 727 669-8327 and we will send you a DEA 222 form and controlled substance kit in 10-14 business days.
  • Upon receiving your kit and DEA 222 form, ship your pharmaceuticals to PharmaLink. Include a copy of your inventory inside the box. *You may not ship controlled pharmaceuticals in the same box as legend drugs.

Does PharmaLink accept hazardous materials?

No PharmaLink does not accept or dispose any hazardous materials. These include sharp collectors, lab specimens, or any bio-hazardous material.

May I ship schedule II-V pharmaceuticals or compounds to PharmaLink that do not have NDC numbers?

No, all products must have an NDC number.

Can I modify information on the DEA 222 form that PharmaLink sends me?

No. If any changes are needed, please contact PharmaLink and a new DEA 222 form will be issued. Call (800) 257-3527 and ask to speak to our Controlled Substance Department.

I received another DEA 222 form with a PharmaLink "Discrepancy Form" attached after my original controlled substance return was processed. What is this and what am I supposed to do?

PharmaLink is required by the DEA to document any inconsistencies or errors when we receive narcotic substances from customers. If you receive this form, please forward the green copy to your local DEA chapter and retain the brown copy for your records. You can find your local DEA chapter here: www.deadiversion.usdoj.gov

I believe my controlled substances may have been lost in transit to PharmaLink. What do I do?

If a shipment is truly lost, the DEA requires the customer to complete a DEA 106 form (no obligation for PharmaLink to complete) to document the theft or loss of controlled substances. Contact PharmaLink for instructions if this occurs at (800) 257-3527.

Do I receive a DEA 41 form with my return paperwork from PharmaLink detailing my drugs and their disposition?

The DEA 41 form is used to document the witnessed destruction of scheduled drugs by DEA registrants. You will receive a Certificate of Destruction upon completion of disposal.

I have used some of the medication that is listed on the DEA 222 form I received from PharmaLink. May I ship partial amounts of controlled substances to PharmaLink?

Yes. Please make sure that you list the lesser amount you are shipping in the “packages shipped” column of the DEA 222 form.

Can I send overfilled bottles of controlled substances to PharmaLink?

No. The quantity must match the NDC or partial NDC quantity.

As a 340B facility, do I need to upload a price file in the inventory for my return?

Yes.

What determines credit amount?

PharmaLink does not control the amount you are credited. The credit is issued based on the manufacturer’s return policy.

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